Real case
AI Agent Customer Support
An AI agent that responds 24/7, sorts requests, and escalates complex cases to your team.
In brief
AI answers FAQs 24/7, sorts urgent vs simple, escalates only what matters. 70-80% handled automatically.
70-80%
automated
Customer messages (email, chat, social)
AI agent triages + responds
70-80% resolved automatically
📩 New message from client@example.com
Subject: "My order hasn't arrived"
🤖 Category: Delivery tracking (FAQ)
→ Auto-response sent with tracking number
→ Status: Resolved without human intervention
🔴 Escalation: vip-client@corp.be
Subject: "Critical API bug"
→ Ticket created → assigned to engineering team
Before
It's 10 PM, an important client has an urgent issue. Your support team has left. The client waits, gets frustrated, and leaves a negative review the next morning...
All managed manually
- Same questions coming via email, chat, and social media
- Urgent requests getting lost in the volume
- Clients waiting outside office hours with no response
After
70-80% automated
- Automatic responses based on your knowledge base
- Smart sorting: urgent / simple / to process
- Centralization of email, chat, and social media
24/7 response, intelligent sorting, your team focuses on complex cases.
70-80%
automated
380+
Heures sauvées
6
Langues
The process
A fully custom process from A to Z
Reception
Agent captures messages from all channels
AI Triage
Automatic categorization and FAQ responses
Escalation
Complex cases escalated to your team
Tools used
WhatsApp
Instagram
Slack20 min, sans engagement
Réserver un appel
On discute de votre situation.
On vous montre une démo live, et vous repartez avec un plan concret.
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